At Kyo, we are committed to delivering your orders quickly and efficiently. Below you will find important information regarding our shipping policy.

Shipping Locations

We currently ship to addresses within the United States.

Processing Time

• Orders placed before 12 PM EST on business days will be processed and shipped out on the same day.
• Orders placed after 12 PM EST or on weekends/holidays will be processed and shipped out on the next business day.

Shipping Time

Our average shipping time is 1-5 business days. Please note that shipping times may vary based on your location and external factors beyond our control, such as carrier delays or weather conditions.

Shipping Rates

Shipping rates are calculated at checkout based on the weight and dimensions of your order, as well as the shipping destination. Orders over $200 USD automatically qualify for free shipping. Subscribe & save orders automatically qualify for free shipping.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package.

Address Changes

Please ensure that your shipping address is correct at the time of purchase. If you need to make any changes to your shipping address after placing an order, please contact us immediately at support@kyoskin.com. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order has been processed.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@kyoskin.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.

International Shipping

Currently, we do not offer international shipping. We hope to expand our shipping options in the future to better serve our global customers.

Contact Us

For any questions or concerns about your order or our shipping policy, please contact us at support@kyoskin.com. We are here to help and ensure your experience with Kyo is a positive one.